Diverse Storage is dedicated to providing the best customer service. As our experience is vital to us as we help you with all your storage needs, we have answered some frequently asked questions below about self-storage. If your questions are not answered here, please call us and our friendly staff will be happy to answer your questions.

New Customers

What payment methods do you accept?

We accept most methods of payment, including cash, personal cheques, money orders, Visa, MasterCard, debit and ACH. For your convenience, you may choose to have your credit card or bank account automatically charged each month. We also offer the convenience of online payments.

Can I move into a different storage unit after signing a contract?

Depending on the circumstances, your facility manager may be able to assist you in that transition. If the storage unit that you prefer is available at our facility, then you are able to move into the new unit. However, if the unit is not available at the facility, then you will be unable to make the move.

How far in advance do I have to book?

Typically, we recommend making a reservation two to four weeks in advance to ensure we have the size you require, but if you find yourself needing something right away, we are more than happy to work with you to find the best fit.

Do I need insurance for my stored items?

Your rental includes up to $5,000 of content insurance. However, if you require more insurance, we can redirect you to our preferred insurance provider. For more information, please speak with our helpful staff who are happy to work with you.

What kind of documentation do you require to rent a storage unit?

One of the following forms of government issued identification is acceptable:

• Provincial Photo Identification Card
• Current Driver's License with Photo
• Passport
• Status Card.

What sizes are available and how do I pick the size I require?

Diverse Storage offers a wide variety of storage units. Our unit sizes range from 5x5 to 10x20. Determining the storage unit size you need is important and our professional and helpful staff are happy to work with you to find the right fit. We also have a helpful space calculator to help you visualize.

Can I buy moving supplies and packaging from Diverse Storage?

Yes. Diverse Storage offers a wide variety of moving supplies and packaging available for purchase at the office.

What kind of lock do I need for my unit?

Your lock must fit the door system of our facility. We recommend that you inspect the locking device on our doors for yourself – prior to purchasing a lock. We also sell locks that fit our particular door system.

Building & Storage Units

What is the difference between an indoor and outdoor unit?

Indoor units are typically located inside a building on the property. Diverse Storage is a three storey building with large commercial elevators for easy access. Our outdoor units have drive-up access. For security reasons, the facility is enclosed by a gate and controlled access system. The gate remains unlocked during office hours and locked at the end of the day.

What security features do you offer?

Our facilities are protected with automated gates, accessible by individualized codes. The buildings themselves are lit with perimeter lighting, monitored with video cameras, and are outfitted with a sophisticated fire suppression system. The storage units are secured with locks that we have for sale or, if you prefer, you can bring your own lock - in either event, you retain possession of all keys.

What is a PIN Code Access?

Each of our units are individually alarmed. You will choose a code that will allow you to enter the storage facility gate and will disarm your unit and re-arm your unit each time you come and go.

Is there anything I cannot store?

Diverse Storage prohibits the storing of dangerous or explosive materials (propane, chemicals, paint, etc) in order to maintain our fire and safety code. We also prohibit any perishable items, such as food or plants, which might attract pests.

Contract & Payment

What is the minimum rental period?

The minimum rental period is one month.

Do I have to sign a contract?

Yes, you will be required to sign a contract prior to being assigned an unit.

When is payment due?

Payment is due on a month-to-month basis at the beginning of the month.

What happens if I am unable to pay on-time?

We will charge your account with a late payment fee. If a payment is still not paid after 10 days, an additional late payment fee will be issued to your account until the payment(s) have been resolved.

Do we have to give notice when moving out?

Yes, there is a “Notice to Vacate” schedule in our rental agreement, which must be provided to our facility manager prior to moving out.